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Online Banking ​​Help

Features

  • View account balances, account history, cheque images.
  • Pay bills either current dated or future dated, schedule recurring bill payments.
  • Pay business taxes.
  • Add or delete bill payees.
  • Transfer funds between your accounts, or to another member.
  • Send or receive Interac® e-Transfers.
  • Order cheques.
  • Add or delete stop payment.
  • Register your phone for Mobile Banking, download the Mobile Banking app.
  • Register for direct deposit of Canada Revenue Agency benefits.
  • Manage alerts sent to your email or mobile phone.
  • Change contact information including address, phone.
  • Change Online Banking Personal Access Code.
  • Access Collabria credit card information.
 
  • Visit your local Southwest Regional Credit Union branch to register for Online Banking.
  • You will be provided with a temporary Personal Access Code (password) and instructions on how to use the Online Banking service.
  • Online Banking access is not available for Association/Organization accounts, and Business and/or Personal accounts requiring two signatures to conduct transactions.
  • The Online Banking log-in icon is located in the top right corner of the Southwest Regional Credit Union website home page located at www.southwestcu.com.
  • Click the log-in icon to be directed to the access page for Online Banking.
  • Select the location of your Southwest Regional Credit Union branch.
  • Enter your account number.
  • Enter your Personal Access Code (password). Click on the log-in button.
  • Since the Personal Access Code (password) provided to you at registration was temporary, you will be prompted to change your Personal Access Code when you log-in to Online Banking for the first time. 
  • Log-in to Online Banking.
  • Select “Profile and Preferences”.
  • Select “Change Personal Access Code”.
  • Enter your current Personal Access Code.
  • Enter your new Personal Access Code.
  • As verification, enter your new Personal Access Code again.
  • Click on the “submit” button to complete the change of your Personal Access Code.
  • Use a mix of lowercase and uppercase letters, numbers and symbols.
  • Never use personal information that is easy to guess such as your phone number, birthday, family member’s name, pet’s name, etc.
  • Ensure you have a unique password for each of your online accounts.
  • Change your password regularly.
  • Ensure your Personal Access Code is kept confidential. 
  • Use of the latest supported browser/operating system is recommended. (Beta or test versions of browsers are not supported.)
  • Windows updates have been applied and are current.
  • Anti-Virus software has been run and is current.
  • Anti-Spyware software has been run and is current.
  • Online Banking Personal Access Code (password) is kept confidential.
  • Log off of Online Banking after each session, or during a session if you are leaving your computer unattended.
  • Exit out of your browser after each session.
  • Log-in to Online Banking.
  • Select “Profile and Preferences”.
  • Select “Change Contact Information”.
  • Click the box to the left of “Address” or “Phone Number/Email” to change information in either or both of these categories.
  • If address is selected, enter the new address information in the additional fields displayed.
  • If “Phone Number/Email” is selected, enter the new work/home/cell number and/or email address to be updated.
  • Enter the date the information change will take place.
  • If you agree with the terms of our Privacy Agreement, click the box to the left of the statement.
  • Click “Next”.
  • The information to be changed is displayed for you to review and verify.
  • Click “Submit” to send your updated information to your Southwest Regional Credit Union branch.  
  • Bill payments are available to be processed in Canadian dollars only.
  • Please allow two business days for bill payments to be processed.
  • Bill payments can be entered through online banking with a future date. Once the payment request has been entered, a confirmation number will be provided indicating the payment has been scheduled. It is important to ensure that the funds are in the account specified for the payment date selected; otherwise, the bill payment will not be processed.
  • Southwest Regional Credit Union assumes no liability for scheduled bill payments that fail to be paid to bill payees due to insufficient funds available in the account selected by the member.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Payments”.
  • From the expanded selection menu, select “Add/Delete Payees”.
  • From the centre of the screen, select “Add Payee”.
  • To search by payee by name, enter the full or partial bill payee name in the “Payee Name” field and then click “Search”.
  • To search by type, select the category of the payee you wish to add.
  • Select the required payee.
  • Enter the bill payment account number.
  • Click “Submit”.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Payments”.
  • From the expanded selection menu, select “Add/Delete Payees”.
  • From the centre of the screen, locate the bill payee you wish to remove.
  • Click “Delete” to the right of the bill payee you wish to remove.
  • Click “Confirm” to verify the bill payee is to be deleted, or “Cancel” if the bill payee is to remain active.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Payments”.
  • From the centre of the screen, from the drop-down menu beside the “Pay From” field, select the account the payments are to be made from.
  • From the “Pay To” section, click the box to the right of the bill payee to select the bill to be paid.
  • The “Payment Date” field will default to the current date. The date can be changed to a future date by entering the date in the format dd/mm/yyyy, or by clicking on the calendar icon to select the date.
  • In the “Amount” field, enter the payment amount.
  • Click “Pay Bills”.
  • Click “Confirm” to verify the payment details, or click “Edit” to adjust payment details, or “Cancel” if the payment is not to be sent.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Payments”.
  • From the expanded selection menu, select “Schedule Recurring Payments”.
  • From the centre of the screen, from the drop-down menu beside the “Pay From” field, select the account the payments are to be made from.
  • From the drop-down menu beside the “Pay To” field, select the bill payee the payments are to be made to.
  • In the “Amount” field, enter the payment amount.
  • In the “Start Date” field, enter the date in the format dd/mm/yyyy, or click on the calendar icon to select the date payments will begin.
  • In the “Payment Frequency” field, enter how often payments are to be submitted. The drop-down menu allows days/weeks/months/years to be selected. (e.g. entering either 2-weeks or 14-days will both result in payments being applied for the same frequency)
  • Entering information in the “End Date” field provides for payments to be discontinued after a set number of payments, or on a specific date.
  • Click “Schedule”.
  • Click “Confirm” to verify the payment is to be scheduled, or “Cancel” if the payment is not to be scheduled.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Payments”.
  • From the expanded selection menu, select “View/Modify Scheduled Payments”.
  • All scheduled bill payments can be viewed in the centre of the screen.
  • To delete a scheduled bill payment, click “delete” to the right of the payee.
  • Click “Confirm” to verify the scheduled payment is to be deleted, or “Cancel” if the payment is not to be removed.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Payments”.
  • From the expanded selection menu, select “Pay Business Taxes”.
  • From the centre of the screen, click “Add Account” to the right of the CRA business tax remittance type to be added.
  • In the “Business Number” field, enter the account number to be paid.
  • Click “Add Account” to verify the account type and account number.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Payments”.
  • From the expanded selection menu, select “Pay Business Taxes”.
  • From the centre of the screen, click “Delete Account” to the right of the CRA business tax remittance type to be removed.
  • Click “Delete” to verify the account is to be removed.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “My Accounts”.
  • From the expanded selection menu, select “View Account Activity”.
  • From the centre of the screen, the drop-down menu beside the “View” field defaults to “all accounts”, or select the specific account to view.
  • The drop-down menu under the “Timeframe” field allows activity to be viewed for last 14 days, last 31 days, this month, last month, this year, this month last year, a specific date, a specific month, or a date range.
  • From the drop-down menu under the “Search or Filter Transaction” field allows activity to be searched by description, amount, cheque number, confirmation number, or to be filtered by deposits only, withdrawals only, cheques only, or bill payments only.
  • The available balance displayed includes both the current balance in your account added to your available line of credit.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “My Accounts”.
  • From the expanded selection menu, select “View Cheque Images”.
  • From the centre of the screen, from the drop-down menu beside the “Account” field select the specific account you want to view.
  • The “start” field allows cheques to be viewed from a specific date. Enter a start date in the format dd/mm/yyyy or click on the calendar icon to select the date.
  • The “end” field allows cheques to be viewed to a specific date. The date defaults to the current date or an end date can be entered in the format dd/mm/yyyy or click on the calendar icon to select the date.
  • The cheque image default is to “View Front Only”, or click the circle in front of “View Front and Back” to display both sides of the cheque.
  • Click “Search”.
  • Contact your Southwest Regional Credit Union branch to initiate the inter-member transfer option for your account if you want to transfer funds to another member’s account using Online Banking. This step is required for each unique account to where funds will be transferred.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Transfers”.
  • In the “Transfer From” field, enter the account funds are to be transferred from.
  • In the “Transfer Amount” field, enter the amount to be transferred.
  • In the “Schedule Transfer” field, select the type of transfer as immediate, scheduled, or recurring.
  • In the “Transfer To” field, select whether funds are to be transferred within the same membership, or to another member’s account.
  • In the “Transfer To” field, select the account funds are to be transferred.
  • Click “Continue” to view details of the transfer.
  • Click “Confirm” to process the transfer. 
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Account Services”.
  • From the centre of the screen, select “Order Cheques”.
  • In the “Account” field, select the chequing account cheques are needed.
  • In the “Name(s) on cheques” field enter the name(s) to be printed on the cheques.
  • Under the “Information to display on cheques”, click the circle prior to the information options (address, phone number, email) requested to be printed on the cheques.
  • For each information option selected, the additional fields displayed will need to be populated.
  • From the “Deliver to” field, select whether cheques are to be delivered to your home, to your Southwest Regional Credit Union branch, or to an alternate address.
  • If you are in agreement to the terms and conditions of the “Agreement” section of the form, click the circle prior to each sentence to acknowledge consent.
  • Click “Order Cheques”.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Account Services”.
  • From the centre of the screen, select “Stop Cheques”.
  • From the expanded selection menu on the left-hand side of the screen under “Stop Cheques”, select “stop a single cheque”.
  • The centre of the screen will display fields to be completed with details of the specific cheque to be stopped.
  • In the “Chequing Account” field, select the account the cheque is to be stopped.
  • In the “Reason for Creating Stop” field, select the appropriate reason such as lost/stolen cheque, membership cancelled, dispute on bill, post-dated cheque outstanding, or other.
  • In the “Cheque Date” field, enter the date of the cheque in the format dd/mm/yyyy or click the calendar icon to select the date.
  • In the “Payee” field, enter the name of the person, business, or organization the cheque was made payable.
  • In the “Cheque Number” field, only enter the cheque number if you are certain of the information.
  • The “Amount” field is mandatory and the exact amount the cheque was drawn for should be entered.
  • Click “Submit”.
  • Click “Confirm” to verify the stop cheque details.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Account Services”.
  • From the centre of the screen, select “Stop Cheques”.
  • From the expanded selection menu on the left-hand side of the screen under “Stop Cheques”, select “Stop a Range of Cheques”.
  • The centre of the screen will display fields to be completed with details of the cheque(s) to be stopped.
  • In the “Chequing Account” field, select the account the cheque is to be stopped.
  • In the “Reason for Creating Stop” field, select the appropriate reason such as lost/stolen cheque, membership cancelled, dispute on bill, post-dated cheque outstanding, or other.
  • In the “Start of Range” field, enter the lowest cheque number to be stopped.
  • In the “End of Range” field, enter the highest cheque number to be stopped.
  • Click “Submit”.
  • Click “Confirm” to verify the stop cheque range.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Account Services”.
  • From the centre of the screen, select “Stop Cheques”.
  • From the expanded selection menu on the left-hand side of the screen under “Stop Cheques”, select “Stop a Preauthorized Payment”.
  • The centre of the screen will display fields to be completed with details of the specific preauthorized payment to be stopped.
  • In the “Account” field, select the account the preauthorized payment is to be stopped.
  • In the “Reason for Creating Stop” field, select the appropriate reason for the stop payment.
  • In the “Payee” field, enter the name of the person, business, or organization the cheque was made payable.
  • In the “Next Payment Date” field, enter the date in the format dd/mm/yyyy or click on the calendar to select the date. The “Amount of Payment” field is mandatory and the exact amount the preauthorized payment should be entered.
  • The “Stop Payment Date” field, select an option of stopping one payment, a date range of payments, or all payments to the payee for the specified amount.
  • Click “Submit”.
  • Click “Submit” again as verification of the stop cheque details.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Account Services”.
  • From the centre of the screen, select “Stop Cheques”.
  • The centre of the screen will display details of all cheques to be stopped.
  • Identify the stop cheque to be cancelled, and click “Delete” to the right of the specific cheque.
  • Click “Confirm” to verify the stop cheque request is to be deleted.
  • Categorized as Security Alerts, Balance and Activity Alerts, and Payments Alerts.
  • Security Alerts include a new bill payee added, Personal Access Code changed, Online Banking locked out from incorrect Personal Access Code, Online Banking log-in.
  • Balance and Activity Alerts include new Interac e-Transfer recipient added.
  • Payments Alerts include scheduled payment or transfer may fail.
  • Activate all alerts or select only the alerts of importance to you.
  • Alerts can be sent to you by email or text message on your mobile phone.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Messages and Alerts”.
  • From the expanded selection menu on the left-hand side of the screen under “Messages and Alerts”, select “Manage Alerts”.
  • In the centre of the screen under the title “Add a New Alert”, click the specific type of alert to be added.
  • Click “Get Started”.
  • If you agree to the terms of the “Alerts Agreement”, click “I accept”.
  • From the “Add Alert Contact(s)” page, enter the email address and/or mobile phone number as your Alerts contact(s).
  • In the “Email Address” field, enter the email address to receive all alert messages.
  • In the “Confirm Email Address” field, enter the email address again.
  • In the “Mobile Phone Number” field, enter the mobile phone number to receive Alerts by text.
  • From the drop-down menu of the “Carrier” field, select your mobile phone provider.
  • Click “Continue” to confirm the email address and/or mobile phone number is to be added.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Messages and Alerts”.
  • From the expanded selection menu on the left-hand side of the screen under “Manage Alerts Contacts and Mobile Nicknames”, select “Add Email” to have alerts sent to your email address.
  • If you agree to the terms of the “Alerts Agreement”, click “I accept”.
  • In the “Email Address” field, the email address entered will receive all alert messages.
  • In the “Confirm Email Address” field, enter your email address again.
  • Click “Continue” to confirm the email address is to be added.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Messages and Alerts”.
  • From the expanded selection menu on the left-hand side of the screen under “Manage Alerts Contacts and Mobile Nicknames”, select “Add Mobile Phone” to have alerts sent to your mobile phone.
  • If you agree to the terms of the “Alerts Agreement”, click “I accept”.
  • In the “Phone Number” field, the mobile phone number entered will receive all alert messages.
  • In the “Carrier” field, select the name of your mobile phone provider.
  • Click “Continue” to confirm the mobile phone is to be added.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Messages and Alerts”.
  • From the expanded selection menu on the left-hand side of the screen, select “Manage Alerts Contacts and Mobile Nicknames”.
  • In the centre of the screen under “Manage my Alerts Contacts”, locate the email address to be removed.
  • On the right-hand side of the email address to be removed, click “Delete”.
  • Click “Confirm” to verify the email address to be deleted.
  • Log-in to Online Banking.
  • On the left-hand side of the screen, select “Credit Card Online”.
  • In the centre of the screen under “Mastercard”, select the “click here” link.
  • The page will redirect you to the Collabria Credit Card website.
  • Enter your Collabria Credit Card UserID and password to view information about your credit card including current balance.
 

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